5 Customers You Should Fire

New Orleans: "La Divina" gelateria w...

New Orleans: “La Divina” gelateria was one of the first business back open after Hurricane Gustav. Interior view with unusually large number of customers taking advantage of the wi-fi internet connection, as substantial parts of the city were still without electricity or cable internet. (Photo credit: Wikipedia)

Steve Cody, inc.com


In 18 years of running my own business, I’ve found it’s important to know when to turn the tables and fire a client. Here are those five times.

You may know Inc.com as I do: It’s a ver­i­ta­ble trea­sure trove of best prac­tices wh…

RT @Inc: Ever fired a customer? 5 good reasons to ditch an evil client, by @RepManCody @Peppercom @Inc http://flip.it/IUsuG http://flip.it/HgPlO

5 Customers You Should Fire

EPIC 2012 • October 14-17, 2012 • Savannah, GA

EPIC 2012 • October 14-17, 2012 • Savannah, GA.

iPad = Liberal Arts + Technology

Image representing iPad as depicted in CrunchBase

Image via CrunchBase


I found it interesting to listen to the recent keynote speech on the launch of the Apple iPad, one of the most anticipated new Apple products and a groundbreaking one in the world of mobile devices due to its touch based interface. But what I found most fascinating was the mention by Steve of the importance of combining liberal arts and technology at Apple to help design products that both excel from an engineering standpoint but are also extremely usable. In my opinion that including the excellent customer service established at the Apple stores is what sets this company apart from virtually all other consumer tech companies right now.


How to Get a Customer Service Human

How to Get a Customer Service Human (Photo credit: Chris Pirillo)

Categories: NoPhoneTrees.com.