Don’t Listen To Your Customers—Watch Them By: David Zax, fastcompany.com The dating site Zoosk better serves users by analyzing their behavior on the site rather than by listening to what they say. "It’s not the consumers’ job to know what they want," Steve Jobs famously said. Jobs was talking about products that… http://flip.it/OcDu8 Related articles … Continue reading Don’t listen to your customers, watch them
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